Returns & Exchanges Policy

Due to the personal nature of our products and to ensure hygiene standards, Scent Split generally does not accept returns on opened decants or samples. If you receive a damaged or incorrect item, please contact our support team within 14 days of delivery for a full replacement or store credit.

Return Process

• 1.
  Review Policy

  Verify that your item is eligible for return, noting that only unopened full-size bottles or defective items are typically accepted.

• 2.
  Contact Support

  Email our customer service team with your order number and a brief description of the issue to receive a Return Authorization.

• 3.
  Pack Securely

  Place the items in their original packaging and ensure they are securely cushioned to prevent breakage during transit.

• 4.
  Ship & Track

  Affix the provided shipping label and drop the package at your local carrier; your refund will be processed upon inspection.